Sidrax Return & Refund Policy
At Sidrax, customer satisfaction is our top priority. We ensure that every product you receive meets our quality standards. However, if you are not satisfied with your purchase, we offer a simple and transparent return and refund policy.
Return Policy
- You can request a return within 10 days of receiving your order.
- Items must be unused, undamaged, and in their original packaging.
- Certain parts like windshields, seats, or customized parts may have specific return guidelines.
- To initiate a return, log in to your Sidrax account and place a return request directly from the website.
- Once approved, you will receive return instructions and a pickup schedule.
Refund Policy
- Once your returned product is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, the refund will be processed to your original payment method within 7-10 business days.
- Shipping charges (if any) are non-refundable.
- In case of partial returns (e.g., multiple items), refund will be calculated accordingly.
- For COD orders, refund will be issued via bank transfer (details required).
Order Cancellations
- Orders can be canceled from your Sidrax account before they are shipped.
- If the order has already been shipped, you can request a return after delivery.
- In case of prepaid orders, refund will be processed as per our refund policy.
Exchanges
- Currently, we do not offer direct exchanges.
- Customers can place a return request for the product and reorder the desired item.
Contact Us
For any return, refund, or cancellation-related queries, please reach out to our support team at: